1. My report was not accepted. Will they pay for it?
We have requirements described in “Dodo Pizza mystery shopper instructions” and we pay for the work only if it meets them. If the report doesn’t comply with our requirements, we don’t transfer Dodo money or promo codes.
2. Why did you decline my pizza inspection report?
3. Why did you decline my standards inspection (kitchen inspection) report?
4. My previous reports were accepted but the present one wasn’t. Why?
We are continuously improving our mystery shoppers performance by changing instructions and introducing new criteria. You might have missed some important information and didn’t consider it while making the inspection. To avoid this - check the instructions every time before inspection.
5. Is it necessary to fill out the form after the inspection?
Yes, it is. Rating scores are based on the information from the form. Without the form your report can’t be considered complete.
6. I didn’t get a full double rate payment. Why?
We cover your costs only if:
We pay only for pizza if:
7. I do not have one photo in my report and my report was not accepted, but another report with a missing photo was accepted. Why?
We can accept your report with a note if you do not have one of the following photos:
We can’t accept your report if you do not have one of the following photos:
8. What can I buy with Dodo money?
Dodo money can be used to pay for any product on the website. The promo code gives you the right to order similar products, which you checked. For example, you checked a small pizza 25 cm for delivery, so you will get two promotional codes, which you can spend on any two pizzas 25 cm.
10. Can I use Dodo money to pay for the whole amount of order (if I am not at the inspection)?
Yes, you can if you have enough Dodo money on your account. You can use any amount (for example, a half).
12. When do Dodo money or promo codes expire?
Dodo money and promo codes have no expiration date. You can use them any time.
13. I didn’t receive payment at the appointed time. What can be the problem?
Apply to the facebook page admin - Emma Jones
14. If I didn’t receive payment at the appointed time can I apply to Contact-center to solve the problem?
No, you can’t. By doing this you reveal yourself and we will have to stop our cooperation . You should text Emma Jones
15. Can I exchange Dodo money or promo codes to real money?
No, you can’t. At the moment payment is made in Dodo money or promo codes only.
16. I didn’t get a full double rate payment. Why?
17. If I order something else, will the payment cover its cost too?
The payment will only cover the cost of the inspected products.