A mystery shopper places an order and pays for it. After the checkup report is accepted, the mystery shopper gets two promocodes for a free pizza: the first one as a compensation of the costs and the second one as a reward.
The promo codes are sent on Wednesdays before 18:00 (Moscow time).
Dodo Pizza is a large chain and we seek to ensure that at any store at any country our pizza has equally great taste and the staff offers our guests equally sincere and friendly service. Mystery shoppers send us pictures from all over the world and each week an expert jury reviews every picture in search of violations of quality standards, gives each store rating scores from 0 to 100 and publishes the results on the platform shared with all the staff including pizza makers and cashiers.
Mystery shopper’s report is a first-hand experience that allows us to look at the store through customers’ eyes, reveal systematic mistakes and eventually become better.
That is why we appreciate mystery shoppers’ contribution so much.